When a patient comes in for a repair, the first thing you want to find out from them is:

• A. If the patient purchased them at Shopko Optical
• B. The patient’s preferred frame material
• C. The patient’s eye color
• D. The date of last eye exam

Answer: (A)

When a patient comes in for a repair, the first thing to confirm is whether the eyewear was purchased from Shopko Optical. Knowing the purchase source immediately determines warranty eligibility and what kind of service is available—whether the repair is covered under Shopko Optical’s warranty or requires a paid service. It also allows you to pull the correct customer record and verify frame details, purchase date, and any warranty terms, so you can set accurate expectations and processing steps. The other questions—eye color, preferred frame material, or date of last eye exam—don’t impact repair eligibility or coverage, though they may be relevant later for fitting or record-keeping.