Which items are included on the center's recognition board?

• A. KPI's
• B. Customer service recognition
• C. Weekly communication update
• D. All of the above

Answer: (D)

Center recognition boards are designed to celebrate performance, acknowledge great service, and keep the team informed. KPIs show how close the center is to its targets, giving a quick read on progress and where to focus improvement efforts. Recognizing customer service shines a light on teammates who consistently meet or exceed service standards, reinforcing the behaviors you want to see. Weekly communication updates ensure everyone stays in the loop about schedules, changes, and important news, which helps the whole team stay coordinated. When a board includes all of these elements, it provides a comprehensive view of performance, appreciation, and information, so all of these items belong on the recognition board.