Which of the following is NOT a way to reduce your center's remake percentage?

• A. Training staff on proper fitting
• B. Double-checking prescriptions
• C. Using accurate measurements
• D. Ordering exactly what the patient had the time before

Answer: (D)

Reducing the remake percentage comes from addressing common sources of glasses returns: how the frames fit the face, the accuracy of the prescription, and the precision of measurements used to generate lenses. Training staff on proper fitting helps ensure frames sit correctly, sit flush, and align with the eyes, which reduces discomfort and the need for adjustments after the fact. Double-checking prescriptions catches mistakes before lenses are made, so the final product matches what the patient actually needs. Using accurate measurements ensures the lens powers, PD, vertex distance, and other critical factors are correct, preventing issues that would require a remake.

Ordering exactly what the patient had before doesn’t tackle these underlying problems. If the prior remake happened because of a change in prescription, a misfit, or an inaccurate measurement, simply duplicating the previous order would likely reproduce the same issue. It also ignores updates to the patient’s needs, facial measurements, or frame choices.